Payments are final
Once a payment for an internship goes through, it is not refunded, whether or not you start or finish the programme. Free courses cost nothing, so there is nothing to refund. Look at the course page, its free preview lessons and the sprint map before you buy.
When we do refund
We refund the full amount, to the account or card you paid from, when:
- you were charged twice for the same order;
- money left your account but the payment failed, and you were not enrolled;
- we cancel your cohort and cannot offer you a place in another one that suits you.
Refunds are started within 5 working days of us confirming the problem. Your bank may take another 5 to 7 working days to show the money.
Cancelling or changing your place
You can stop at any time, but stopping does not bring a refund. If you can't start on time, write to us before your cohort begins: where a later cohort has room, we can move you to it once at no cost.
How to ask
Email hello@asematic.com with your order's receipt number (you will find it under Orders in your account) and what went wrong. We reply within 2 working days.
Referral rewards
If an order that earned someone a referral reward is refunded under section 2, that reward is cancelled.
Still have a question?
Write to hello@asematic.com or see every way to reach us.